Cancellation & Returns Policy_News_GREN iMedia
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Cancellation Policy

Cancellation

You can only cancel your order when the order is still in processing status. Only cancellation

request made in writing by the means of an email will be acknowledged. We do not acknowledge

any cancellation requests by other means, i.e. through a phone call.

In any event that the goods are packed or dispatched, you may still cancel the order due to change

of mind; however an administration fee of US$15 and a return shipping fee will be liable to you and

be deducted from your refund. Upon receiving the goods, you may still cancel the order in

accordance with our 14 day return policy.

Duplicated order

In any event that you find yourself having placed duplicated orders by mistake or due to

system/network malfunction, please inform us before the order(s) is/are dispatched and we would

cancel the duplicated order for you as per your request.

Fraudulent Order

We have procedures in place to detect any sign of testing or 

fraudulent orders. All alleged fraudulent orders will be subject to immediate cancellation whereas

the respective user/visitor will be banned from our website unconditionally.

Security Check

As part of our effort to protect the interests of both buyer and seller, we may require you to provide

further information or documentation to confirm the validity of your order. In any event that the

aforementioned procedure is not completed within 5 working days after you placed the order, your

order will be automatically cancelled.

 

Return Policy

14 Days Return Policy

In the event you take delivery of a product but decide you want to return it, you can exercise the

right to return an order at your cost and opt for refund within 14 after day of receipt of the goods

provided that such request is submitted to us by email. We will acknowledge receipt of your

request and advise you the proper procedure of returning the goods to us. Your order(s) is/are

eligible to a full refund as long as the following conditions are met:-


    1.Goods are purchased from our website. (www.grenimedia.com)

    2.A request for refund notification is submitted by email within 14 days upon you receiving the

    goods.

    3.Goods are returned with a copy of your receipt/invoice

    4.Goods are returned with a copy of your return authorisation number and form (along with the

    receipt/invoice)

    5.Goods are in brand new and undamaged condition* (with all original packaging including all

    accessories and other material(s)).

    6.Goods must be returned to our specified address within 14 days after we acknowledge your

    request.


After we acknowledge and confirm your return request, we are able to arrange courier to pick up

the goods from delivery address of your order (unless otherwise specified) and have them returned

to us.

Once we receive back your item, we will check the above conditions have been met. If accessories

are missing or the item is damaged we reserve the right to impose a deduction on the refund

which you can agree to, or we can return the said item back to you at your cost.

Return of Faulty Item

You may return the goods to us if you find it faulty due to manufacturer fault, provided that the

request is made within 14 days upon you receiving of the goods. We will acknowledge receipt of

your request and advise you the proper procedure of returning the goods to us. You may opt for a

full refund or replacement subject to below condition(s):


    1.Goods are purchased from our website (www.grenimedia.com)

    2.A request for return notification is submitted by email and received by us within 14

    days upon you receiving of the goods.

    3.Goods are returned with a copy of your receipt/invoice.

    4.Goods are in brand new condition (with all original packaging including all accessories and

    other material(s)).

    5.Goods must be returned to our specified address within 14 days after we acknowledge your

    request.

    6.Goods returned are confirmed to be faulty after our inspection.


After we acknowledge and confirm your return request, we will arrange courier to pick up the

goods from delivery address of your order (unless otherwise specified) and have them returned to

us. The freight charge will be deducted from your refund if the return does not meet the

condition(s) specified, in particular, 6 stated above. 

Return of Wrong or DOA Item

If you find yourself having received wrong or Dead on Arrival (DOA) goods, you must notify us

within 7 days of receiving the goods. We will acknowledge receipt of your request and advise you

the proper procedure of returning the goods to us. You may opt for a full refund or replacement

subject to below condition(s):


    1.Goods are not working straight out of the box. (DOA)

    2.Goods are not what you have ordered. (Wrong goods)

    3.For wrong goods received, the goods must be returned to us in unopened and

    unused condition with full and complete packaging including accessories and other material(s).

    4.For DOA goods, the goods must be returned to us in original and undamaged condition with

    full and complete packaging including accessories and other material(s).

    5.Goods must be returned to our specified address within 14 days after we acknowledge your

    request.

    6.Goods returned are confirmed to be wrong or DOA after our inspection.


After we acknowledge and confirm your return request, we will arrange courier to pick up the

goods from delivery address of your order (unless otherwise specified) and have them returned to

us. The freight charge will be deducted from your refund if the return does not meet the

condition(s) specified, in particular, 6 stated above. 

Further Notes

1.You must take all reasonable care of the goods and return them in its original and undamaged

condition.

2.Unless specified in the above Terms and Conditions, you agree to bear the cost(s) of returning the

goods to our specified address. If you choose to have your order refunded we will refund you the

total amount paid less postage, within 72 hours. This does not affect your statutory rights.

3.We are not responsible for any physical loss or damage of the goods during return transit.


We reserve the rights not to accept a return if they do not satisfy the conditions stated in the return policy.


4.No restocking fee will be applied to return which meets the above stated conditions. However,

we reserve the right to deduct a restocking fee from your refund if the return does not meet any

condition(s) stated above in the policy.


Order amount         Restock Fee

Below $150              $10

Above $150             10% of order amount up to maximum of $50

 
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